Frequently asked questions
Which countries do you serve?
Our home markets are Egypt, Saudi Arabia and Jordan, and we deliver projects across the wider Arab region. The online store currently takes orders for delivery inside Egypt. In Saudi Arabia and Jordan we prepare formal quotations for the same products.
How do I pay for an online order?
You can pay on delivery or by bank transfer. Our team calls to confirm every order before dispatch, and shares bank details if you choose transfer. Card payment online is coming soon.
How long does delivery take?
We confirm the delivery date and fee when we call you. Stock items usually leave our warehouse within a few working days. Engineered systems follow the schedule in your quotation.
Can I return a product?
Yes. Unused items in their original packaging can be returned within 14 days of delivery. Some consumables cannot be returned once opened. See our returns policy for details.
Do you install the systems you sell?
Yes. Our engineers and partners install and commission AquaCube units, RO skids and wastewater plants, and train your operators. For home RO units we can recommend a local installer.
How do I choose the right RO system?
Start with your water analysis, especially TDS, hardness and iron, and your daily demand. Send these with your quote request and an engineer will recommend the series, model and pre-treatment.
Do you respond to tenders and work with contractors?
Yes. We regularly submit technical and commercial offers to contractors and owners, including method statements, QA/QC plans and compliance documents.
Can I get datasheets or a product catalogue?
Yes. Ask for any datasheet from the product page, or request our 2026 product portfolio through the contact form.